Handle User Locked Status
Situation Overview
User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.
Steps to Regain Access
Contact the System Administrator:
If your account is locked, you need to reach out to the WizarView system administrator for assistance.
Send an email to 'team.support@wizarpos.com' explaining your situation.
Include Relevant Information:
In your email, clearly state that your user account is locked and you require a password reset.
Provide any necessary details such as your username or account ID to help identify your account.
CC the Sales Staff:
Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
Wait for the Response:
After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.
Important
Keep in mind the importance of regular logins to avoid account lockout in the future
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