# Handle User Locked Status ### Situation Overview * User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days. ### Steps to Regain Access 1. Contact the System Administrator: * If your account is locked, you need to reach out to the WizarView system administrator for assistance. * Send an email to '' explaining your situation. 2. Include Relevant Information: * In your email, clearly state that your user account is locked and you require a password reset. * Provide any necessary details such as your username or account ID to help identify your account. 3. CC the Sales Staff: * Ensure to CC (carbon copy) the email to your WizarPOS sales representative. * Note: It's important to CC the sales staff; failure to do so may result in your request not being processed. 4. Wait for the Response: * After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account. ### Important * Keep in mind the importance of regular logins to avoid account lockout in the future --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://smartpossdk.gitbook.io/cloudpossdk/faq/tms-wizarview/handle-user-locked-status.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.