> For the complete documentation index, see [llms.txt](https://smartpossdk.gitbook.io/cloudpossdk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smartpossdk.gitbook.io/cloudpossdk/faq/tms-wizarview/handle-user-locked-status.md).

# Handle User Locked Status

### Situation Overview

* User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.

### Steps to Regain Access

1. Contact the System Administrator:
   * If your account is locked, you need to reach out to the WizarView system administrator for assistance.
   * Send an email to '<team.support@wizarpos.com>' explaining your situation.
2. Include Relevant Information:
   * In your email, clearly state that your user account is locked and you require a password reset.
   * Provide any necessary details such as your username or account ID to help identify your account.
3. CC the Sales Staff:
   * Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
   * Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
4. Wait for the Response:
   * After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.

### Important

* Keep in mind the importance of regular logins to avoid account lockout in the future