> For the complete documentation index, see [llms.txt](https://smartpossdk.gitbook.io/cloudpossdk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smartpossdk.gitbook.io/cloudpossdk/faq/key-injection/resolve-serial-timeout.md).

# Resolve Serial Timeout

### Description

This issue occurs when there is a timeout during the serial reception of a key in the POS system.

Shows like the follow picture:

![](https://3254882245-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTv6FkzHXX8QyxZpeenq6%2Fuploads%2FRPSqHYtoFYblDUDV44Nw%2Fimage.png?alt=media\&token=14fc6520-53dc-4294-aa42-aeeb7a30d928)

### Possible Causes

1. Date and Time Mismatch: The date and time settings between the key delivery POS and other terminals may not be synchronized.
2. Cable Connection Issues: There could be a problem with the connecting cable, such as incorrect connection or damage.
3. Incorrect Delivery Type Selection: The delivery type chosen for the key transfer might not be appropriate for the operation.