Perform Factory Data Reset

Warning:

• Data Loss: This operation will erase all apps and data on your terminal.

Reset Procedure When Terminal is Powered On

1. Accessing Reset Menu:

   • Navigate to 'Settings' > 'Backup & reset' > 'Factory data reset'.

2. Initiating Reset:

   • After clicking 'Factory data reset', the terminal will reset to factory settings and remove all installed apps.

Reset Procedure When Terminal is Powered Off

For Q1 Model

1. Entering Recovery Mode:

   • Press and hold the 'Power' button and 'Scan' button simultaneously for about 5 seconds.

2. Recovery UI:

   • Wait for 20-30 seconds for the recovery UI to display.

3. Performing Factory Reset:

   • In the recovery menu, select 'factory reset (wipe D/C)'.

   • Use the 'Scan' button to navigate and the 'Power' button to confirm.

4. Reboot System:

   • After a successful reset, select 'reboot system now'.

For Q2/K2 Models

1. Entering Recovery Mode:

   • Press the 'Power' button and 'Volume(+)' button simultaneously to boot into recovery mode. Keep pressing 'Volume(+)' during startup.

2. Recovery UI:

   • Wait for 20-30 seconds for the recovery UI to display.

3. Performing Factory Reset:

   • In the recovery menu, select 'Wipe Data/factory reset'.

   • Use 'Volume(-)' to navigate and the 'Power' key to confirm.

4. Reboot System:

   • After a successful reset, select 'reboot system now'.

For Q2 Android 12 Double USB Models

1. Entering Fastboot Mode:

   • Press the 'Power' button and 'Volume(-)' button simultaneously to boot into fastboot mode. Keep pressing 'Volume(-)' during startup.

2. Fastboot UI:

   • Press Volume(-)' button, wait the recovery UI to display, confirm the recovery mode is selected.

   • Press Power' button, enter to recovery mode.

3. Performing Factory Reset:

   • In the recovery menu, select 'Wipe Data/factory reset'.

   • Use 'Volume(-)' to navigate and the 'Power' key to confirm.

4. Reboot System:

   • After a successful reset, select 'reboot system now'.