# Perform Factory Data Reset

#### Warning:

* Data Loss: This operation will erase all apps and data on your terminal.

### Reset Procedure When Terminal is Powered On

1. Accessing Reset Menu:
   * Navigate to 'Settings' > 'Backup & reset' > 'Factory data reset'.
2. Initiating Reset:
   * After clicking 'Factory data reset', the terminal will reset to factory settings and remove all installed apps.

### Reset Procedure When Terminal is Powered Off

#### For Q1 Model

1. Entering Recovery Mode:
   * Press and hold the 'Power' button and 'Scan' button simultaneously for about 5 seconds.
2. Recovery UI:
   * Wait for 20-30 seconds for the recovery UI to display.
3. Performing Factory Reset:
   * In the recovery menu, select 'factory reset (wipe D/C)'.
   * Use the 'Scan' button to navigate and the 'Power' button to confirm.
4. Reboot System:
   * After a successful reset, select 'reboot system now'.

![](/files/hDEpBjUZxAwhK7ZzFILB)

#### For Q2/K2 Models

1. Entering Recovery Mode:
   * Press the 'Power' button and 'Volume(+)' button simultaneously to boot into recovery mode. Keep pressing 'Volume(+)' during startup.
2. Recovery UI:
   * Wait for 20-30 seconds for the recovery UI to display.
3. Performing Factory Reset:
   * In the recovery menu, select 'Wipe Data/factory reset'.
   * Use 'Volume(-)' to navigate and the 'Power' key to confirm.
4. Reboot System:
   * After a successful reset, select 'reboot system now'.

<img src="/files/L94mF3gGvEdFkRliriB8" alt="" data-size="original">

#### For Q2 Android 12 Double USB Models

1. Entering Fastboot Mode:
   * Press the 'Power' button and 'Volume(-)' button simultaneously to boot into fastboot mode. Keep pressing 'Volume(-)' during startup.
2. Fastboot UI:
   * Press Volume(-)' button, wait the recovery UI to display, confirm the recovery mode is selected.
   * Press Power' button, enter to recovery mode.
3. Performing Factory Reset:
   * In the recovery menu, select 'Wipe Data/factory reset'.
   * Use 'Volume(-)' to navigate and the 'Power' key to confirm.
4. Reboot System:
   * After a successful reset, select 'reboot system now'.


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