Retrieve Terminal Logs

Using TF-Card or Thumb Drive

1. Prepare the Storage Device:

   • Create a folder named '/wizarpos/monitor/' on the TF-card or thumb drive.

2. Retrieving Logs:

   • Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.

   • The terminal will automatically copy the logs to the storage device and emit a beep upon completion.

Using WizarView (Terminal Management System)

1. Ensure Terminal Connectivity:

   • Verify that the terminal is online.

2. Accessing WizarView:

   • Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.

3. Log Retrieval Process:

   • Navigate to “Monitor > Terminal Monitor” in the WizarView menu.

   • Select the desired terminal and click on the “Upload log” button.

   • For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.

4. Downloading Logs:

   • Wait for the log upload to complete.

   • Access and download the logs by clicking the log icon button in WizarView.