# Retrieve Terminal Logs

### Using TF-Card or Thumb Drive

1. Prepare the Storage Device:
   * On the TF-card, create a folder named '/wizarpos/monitor/'  
   * On the thumb drive, create a folder named '/cloudpos/monitor/'  
2. Retrieving Logs:
   * Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
   * The terminal will automatically copy the logs to the storage device and emit a beep upon completion.

### Using WizarView (Terminal Management System)

1. Ensure Terminal Connectivity:
   * Verify that the terminal is online.
2. Accessing WizarView:
   * Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
3. Log Retrieval Process:
   * Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
   * Select the desired terminal and click on the “Upload log” button.
   * For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
4. Downloading Logs:
   * Wait for the log upload to complete.
   * Access and download the logs by clicking the log icon button in WizarView.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://smartpossdk.gitbook.io/cloudpossdk/faq/other-development/retrieve-terminal-logs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.