Import TMK Error: 74496
Last updated
Last updated
If you encounter the error "Update key failed, import TMK: -74496" while importing a TMK (Terminal Master Key) in the key loader, follow these steps to diagnose and resolve the issue:
Verify that the length of the TMK is correct. The TMK length must match the required specifications for your system. Using a key of incorrect length can lead to this error.
Confirm that the delivery type or method for the TMK is appropriate. The delivery method should align with the security protocols and standards of your system
1. Wizarhand Q1v1: Target POS is old product model of Q1.
2. PINPAD: Target is external PINPAD.
3. Others: Target POS is Q2, Q3 and other models.
Note:
The error code -74496 might indicate specific issues related to key format, encryption standards, or system compatibility. It's crucial to approach the troubleshooting systematically, checking each potential cause one by one.
If the issue persists, reach out to the technical support team for your key loader or the provider of the TMK for further assistance.
