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On this page
  • Correct USSD Number Format
  • Additional Steps for Specific Models
  1. FAQ
  2. SIM/Ethenet/WIFI

Troubleshoot USSD Issues

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Last updated 12 months ago

If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:

Correct USSD Number Format

  • Ensure Proper Prefix: When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.

  • Example: If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.

Additional Steps for Specific Models

  • For Q2 Terminals:

    • If the USSD menu still does not appear, download and install the application on your Q2 terminal.

  • For Other Terminal Models:

    • If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.

Note on Firmware Limitations

  • No USSD API Support: Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.

Q2 STK