Learning Tampered Events

What Causes the Terminal to Trigger

  • Disassembly: Attempting to disassemble the terminal.

  • Physical Damage: Dropping or breaking the terminal.

Consequences of a Triggered Terminal

When the terminal detects tampering or damage:

  • It will initiate a tamper event.

  • All payment-related keys are permanently deleted, disabling payment processing.

  • The terminal locks itself and displays a warning: "Tamper detected! Please contact WizarPOS!"

Recovery Process for a Triggered Terminal

1. Reporting the Issue:

Contact WizarPOS sales or support. Provide detailed information about the incident and a 'token file' from the terminal.

2. Obtaining the Token File:

  • Insert a TF-card into the affected terminal.

  • Restart the terminal. It will automatically generate a 'token file' on the TF-card.

3. Application for Recovery:

  • Submit your 'token file' for review.

  • If approved, WizarPOS will provide a one-time reactivation ('re-active sig') file.

4. Reactivating the Terminal:

  • Place the 're-active sig' file in the same directory as the 'token file' on the TF-card. (Do not delete the 'token file').

  • Restart the terminal.

  • Successful operation will allow the system to boot and function normally.

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